FREQUENTLY ASKED QUESTIONS

  • Do you offer shipping for your products?

    We do not offer shipping at this time. We’re focused on expanding our storefronts across the U.S. and Canada. Find a location near you!

  • Are all of your products vegan?

    Yes! All of our products are produced on vegan-friendly equipment in a 100% dedicated vegan facility. Our baking sugars are derived from beets, our marshmallows are gelatin-free and our other ingredients are flavored with fruit, spices, and plant-derived oils. Our cinnamon rolls, brownies, cookies, cookie dough, cakes, and beverages are all 100% vegan too!

  • Do you offer any gluten-free items?

    Our products are not intended for individuals with gluten-related sensitivities or illnesses and we do not offer gluten-free baked goods at this time. Many locations offer gluten-free Dole Soft Serve and some locations offer gluten-friendly baked goods on certain days of the week. Contact your local bakery for more information on GF offerings.

  • I have food-related allergies. Do your rolls contain nuts/eggs/dairy or soy?

    • All of our products are dairy/lactose and egg free! 

    • Nuts/tree nuts are present in our bakeries; nuts are used as a topping and some of our nut-flavored frosting flavoring extracts may contain nut oil. Because all of our products are made using shared equipment, there is a possibility that nuts or nut oil may have come into contact with our products.

    Our products DO contain soy. 

    • Our frostings do contain a small amount of cornstarch and refined coconut.

    • Most allergies can be accommodated via our allergy procedure - just let our cashier know if you have any allergies or concerns prior to placing an order.



  • Is Cinnaholic a franchise? How can I find more information?

    Yes! Cinnaholic started as an independent, family-owned bakery in 2010, and has since begun franchising across North America and beyond. Learn about opening a bakery franchise.

  • Are you able to cater for larger events?

    Yes! Our entire menu is completely customizable to your event. From social gatherings and office meetings to weddings and showers, we cater events small, large, and everything in between. Call us today, and we’ll help you to craft a delicious dessert experience for your next event. Find a location near you!

  • Why is there a wait when I come into the store?

    We want to make sure that you get the freshest, most delicious product possible. We bake a new batch of cinnamon rolls every 20 minutes to ensure they’re served soft, fluffy, and warm every time. On occasion, someone will place a large order, or we will experience “a rush,” which requires us to increase the rotation of our rolls. The average wait time during a rush is 13 minutes or less to bake a brand new tray of rolls. We encourage those with larger orders or those in a hurry to order ahead from our online store menu.

  • How long will my rolls stay fresh? Can I travel with them?

    We recommend consuming our products as soon as you purchase them. However, our rolls and frostings will stay fresh for 5-7 days, and last even longer frozen! 


    If you're traveling, please let us know. We’ll package your frosting and toppings in separate containers, and wrap your rolls so that they are air-tight to avoid drying out.

  • What was it like being on ABC's “Shark Tank”?

    EXCITING, and terrifying! Everything you see is exactly how it happens in real life. Very quick, to the point, and intense. There were several months of preparation and research we had to do before making it to the final round. The only time we had direct contact with the “sharks” was during filming. We are beyond grateful to the network as well as the “sharks” to have been given the opportunity to appear as a guest on the show. We'd do it all over again in a heartbeat!

  • What happened with the deal on “Shark Tank” with Robert Herjavec?

    As many people saw on television, we accepted a deal from Robert Herjavec that was intended to be focused on shipping nationwide. After much thought and discussion, we decided to go in a different direction and focus on expanding our storefronts instead. Robert and his team were extremely cooperative and pleasant to work with despite our declining their original offer.

  • Do you deliver?

    Many of our stores work with third-party delivery services such as DoorDash, GrubHub, and UberEats. Find a location near you!

  • Where can I find nutritional information?

  • Where are the bakeries located?

  • How do I apply for a job at Cinnaholic?

  • Can Cinnaholic donate to my charity?

    We’re happy to discuss donation opportunities with organizations whose mission and passion match ours. Contact us.

  • Do your products contain carrageenan?

    While we do not add carrageenan into our products directly, it can be found as a byproduct in some of the ingredients we use to make our rolls, cookies and cookie dough. You can find our full list of ingredients here.

  • Do you use organic ingredients?

    Some of our ingredients are available in organic form and some are not. We try to buy organic when possible.

  • Do you use palm oil?

    We are cognizant of the palm oil issues taking place in other parts of the world and have made our suppliers aware of our concerns. We are pleased to share with you that they are fully committed to responsible palm oil sourcing and sustainable production. 


    Here is their policy: "We are firmly committed to only sourcing palm oil from companies whose operations have been independently verified as compliant with the measures set forth by the POIG."

  • Are you kosher certified?

    Yes, some of our locations are kosher certified:

    • Atlanta, GA is kosher certified.
    • Boca Raton, FL is kosher certified, pareve, and Pas Yisroel.
    • Dunwoody, GA is kosher certified.
    • Evanston, IL is kosher certified, pareve.
    • Marlton, NJ is kosher certified.
    • Metuchen, NJ is kosher certified, parve.
    • Owings Mills, MD is kosher certified.
    • Virginia Beach, VA is kosher certified.
  • Are your products non-GMO?

    Some of our ingredients may contain GMOs.

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