frequently asked questions

 

Do you offer shipping for your products?
We do not offer shipping at this time. We’re focused on expanding our storefronts across the U.S. and Canada. Find a location near you!

 

Are all your products vegan? 
Yes! All of our products are produced on vegan-friendly equipment in a 100% dedicated vegan facility. Our baking sugars are derived from beets, our marshmallows are gelatin-free and our other ingredients are flavored with fruit, spices and plant-derived oils. Our rolls, brownies, cookies, cookie dough, cakes and beverages are all 100% vegan too! Look for the product guarantee sticker in-store, and read our philosophy about why we’re vegan.

 

Do you offer any gluten-free items? 
Our products are not intended for individuals with gluten-related illnesses and we do not offer gluten-free items at this time.

 

I have food-related allergies. Do your rolls contain nuts/eggs/dairy or soy?
All of our products are dairy, lactose, and egg-free! While our recipes do not contain nuts directly, we do offer nuts as optional toppings in all our stores, and some of our flavor extracts may contain nut oil. All of our products are made using shared equipment, therefore, there is a possibility that nuts or nut oil may have come into contact with our products. Our products DO contain soy. See our full list of our ingredients.

 

Is Cinnaholic a franchise? How can I find more information?
Yes! Cinnaholic started as an independent, family owned bakery in 2010, and have since began franchising across North America and beyond. Learn about opening a bakery franchise.

 

Are you able to cater for larger events?
Yes! Our entire menu is completely customizable to your event. From social gatherings and office meeting to weddings and showers, we cater events small, large and everything in between. Call us today, and we’ll help you to craft a delicious dessert experience for your next event. Find a location near you!

 

Why is there a wait when I come into the store? 
We want to make sure that you get the freshest, most delicious product possible. We bake a new batch of cinnamon rolls every 20 minutes to assure they’re served soft, fluffy and warm every time. On occasion, someone will place a large order or we will experience “a rush,” which requires us to increase the rotation of our rolls. The average wait time during a rush is 13 minutes or less to bake a brand new tray of rolls. We encourage those with larger orders or those who are in a hurry to call the store ahead.


How long will my rolls stay fresh? Can I travel with them?
We recommend consuming our products as soon as you purchase them. However, our rolls and frostings will stay fresh for 5-7 days, and last even longer frozen! 

If you're traveling, please let us know. We’ll package your frosting and toppings in separate containers, and wrap your rolls so that they are air-tight to avoid drying out.

 

What was it like being on ABC's “Shark Tank”?
EXCITING, and terrifying! Everything you see is exactly how it happens in real life. Very quick, to the point and intense. There were several months of preparation and research we had to do before making it to the final round. The only time we had direct contact with the “sharks” was during filming. We are beyond grateful to the network as well as the “sharks” to have been given the opportunity to appear as a guest on the show. We'd do it all over again in a heartbeat!

 

What happened with the deal on “Shark Tank” with Robert Herjavec?
As many people saw on television, we accepted a deal from Robert Herjavec that was intended to be focused on shipping nationwide. After much thought and discussion, we decided to go in a different direction and focus on expanding our storefronts instead. Robert and his team were extremely cooperative and pleasant to work with despite us declining their original offer. 

 

Do you deliver?
Many of our stores work with third-party delivery services such as DoorDash, GrubHub, and UberEats. Find a location near you!

 

Where can I find nutritional information?
See our nutritional information.

 

Where are the bakeries located?
Find a location near you!

 

How do I apply for a job at Cinnaholic?
Join our team!

 

Can Cinnaholic donate to my charity?
We’re happy to discuss donation opportunities with organizations whose mission and passion matches ours. Contact us.

 

Do you offer any sugar-free items?
No. All of our products are made with vegan beet sugar. 

 

Do you offer gift cards?
Yes! We offer gift cards in any amount in most of our stores. Check with your nearest Cinnaholic location for availability. Gift cards may only be redeemed at the location where they were purchased. Find a location near you.

 

Do your products contain carrageenan?
While we do not add carrageenan into our products directly, it can be found as a byproduct in some of the ingredients we use to make our rolls, cookies and cookie dough.

 

Do you use organic ingredients?
Some of our ingredients are available in organic form and some are not. We try to buy organic when possible. 

 

Do you use palm oil?
We are cognizant of the palm oil issues taking place in other parts of the world and have made our supplier aware of our concerns. We are pleased to share with you that they are fully committed to responsible palm oil sourcing and sustainable production. 

Here is their policy: "We are firmly committed to only sourcing palm oil from companies whose operations have been independently verified as compliant with the measures set forth by the POIG."

 

Are you kosher certified?
Our Atlanta, GA location is kosher certified. Our Boca Raton, FL location is kosher certified, pareve and pas yisroel. Our Thornhill, ON Canada location is kosher certified.

 

Are your products non-GMO?
Not all of our ingredients are organic, some of them may contain GMO's.